Have a comprehensive understanding of pertinent products offered by Fiber Glass Systems
Communicate with customers and internal contacts through email and phone concerning current and/or potential orders.
Follow up on customer inquiries/orders by requesting credit approvals, delivery information, price quotes, etc. Provide customers with information and following internal processes for order processing.
Develop and maintain customer relationships
Set up new customers in TPH Request Portal and add shipping addresses
Obtain customer tax exemption certificates and upload into OnBase
Ensuring all orders are entered in a timely manner and inputted accurately with correct pricing, discounts and product numbers
Advising customer on lead times, inventory levels, and pricing
Obtain freight quotes
Enter orders into ERP
Manage orders from receipt of POs to time of fulfillment
Enter credit memos and return material authorizations as needed
Develop and maintain relationships with key individuals at multiple manufacturing facilities
Assist customers with product questions, ordering, order tracing, complaints and issues
Categorize, file, and maintain all sales order information for audit purposes
Facilitate closing of sales orders as well as working with internal contacts to ensure a clean process from quote to invoicing
Adhere to all applicable company and corporate policies, procedures, quality standards, compliance guidelines and audits
Responsible for following all company safety and environmental requirements
Other duties as assigned by Customer Service Supervisor
EDUCATION & EXPERIENCE QUALIFICATIONS
Three years of previous customer service experience or administrative experience.
To perform this job successfully, an individual must be proficient in all MS Office products
Excellent interpersonal and communication skills required
Exceptional customer service skills
Strong attention to detail with time management and decision-making skills
Ability to multi-task while working in a fast-paced environment; self-directed and able to prioritize responsibilities, providing precise attention to detail
JOB REQUIREMENTS
Work may require evening and weekend work
Oil & Gas or Energy customer service experience
Previous customer-facing experience
Ability to interpret data and provide recommendations based on findings
Well-developed interpersonal skills
Ability to advocate and inquire with the right balance to positively influence the team
Self-starter, willing to accept initiative and able to work independently
Travel less than 5%
BEHAVIORAL COMPETENCIES
Dependability/Attendance
Customer focus
Problem Solving/Judgement
Thoroughness
Detail-oriented
Adaptability/Decisiveness
Initiative/Perseverance
Interpersonal Skills
Organizational Skills
Management Skills
Stress Management
TECHNICAL COMPETENCIES
Proficiency in Microsoft Office and ERP software
Excellent communication skills, both verbal and written
Good organizational skills and ability to multitask
Must achieve targets
Ability to adapt and cross-train to learn all job duties as required